Refund policy

Returns & Refunds Policy

At Zari and Zewar, all sales are final. We do not accept returns, offer refunds, or cancel orders once placed.

No Returns, No Refunds, No Cancellations

Please choose carefully before placing your order, as we do not accept returns or provide refunds for any reason. Orders cannot be cancelled once they have been placed, including pre-orders.

Important: Please refer to our size guide before ordering to ensure proper fit. We recommend reviewing product descriptions, measurements, and images carefully before purchase.

Pre-Orders

Pre-order items require additional processing time as stated in the product description. Pre-orders cannot be cancelled once placed. Please ensure you understand the estimated delivery timeframe before ordering.

Damaged or Wrong Sizing Issues

If you receive a damaged item or experience a sizing issue, you must notify us within 24 hours of receiving your order.

Please inspect your items immediately upon delivery to ensure you can report any issues within the 24-hour window.

To report an issue:

  • Email us at zariandzewar.au@gmail.com within 24 hours of delivery
  • Include your order number in the subject line
  • Provide a detailed description of the issue with clear photos
  • Attach your mandatory unboxing video (see requirements below)

Mandatory Unboxing Video Requirement

IMPORTANT: An unboxing video is mandatory for all damage or sizing claims.

Your unboxing video must show:

  • The sealed package before opening
  • The complete unboxing process without cuts or edits
  • Clear view of the item(s) and any damage or sizing issues
  • All packaging materials and contents
  • Clear footage of tags, labels, and product details

Claims without an unboxing video will not be accepted.

Resolution Process

Once we receive your email with the unboxing video and supporting evidence within 24 hours, we will review your claim within 2-3 business days.

If your claim is approved, we will offer one of the following resolutions at our discretion:

  • Replacement item (subject to availability)
  • Store credit for future purchase
  • Alternative resolution on a case-by-case basis

The resolution provided will depend on the nature of the issue, product availability, and our assessment of the claim.

Exclusions

The following items are not eligible for any claims:

  • Sale or clearance items (marked as final sale)
  • Custom or personalized pieces
  • Items worn, altered, or damaged by the customer
  • Items reported after the 24-hour window
  • Claims without proper unboxing video evidence

Fraudulent Claims

We take fraudulent claims very seriously. Any attempt to submit false claims, manipulated videos, or misleading information will result in:

  • Immediate rejection of the claim
  • Permanent ban from making future purchases
  • Legal action if necessary

All claims are thoroughly reviewed and verified before approval.

Contact Us

For any questions about our policy, please email us at zariandzewar.au@gmail.com

By placing an order with Zari and Zewar, you acknowledge and agree to this policy in its entirety.